How to handle difficult customers is a question that almost all professionals have to tackle at some point. Some professionals find an answer while others appear clueless regarding what to do. The challenge is in the fact that customers know their rights. They understand that they hold the advantage when dealing with professionals, such as real estate agents. Therefore, some customers are unashamed about using and misusing the agents, without giving back anything in return. Dealing with problematic customers is not an issue that applies to realtors alone. All realtors must find a way of handling honest and dishonest customers alike.
To deal with dishonest customers who only desire to use and misuse him, the realtor has to evaluate the reasons he is doing this sort of work. He has to motivate himself afresh each morning. He has to find a way of inspiring himself so that he can get out of the house and go serve his clients. Without such motivation, the agent would struggle to deal with some customers. The agent must seek to improve his knowledge in real estate. Being knowledgeable than all his customers is mandatory for the realtor. The customers must realize that they are dealing with a very knowledgeable and well-informed agent.checkout more from http://www.domain.com.au/news/real-estate-agents-share-their-open-house-horror-stories-20150825-gj72pq/
For example, when dealing with clients interested in properties for sale in Berwick, the agent has to discover as much as possible about this place. The agent must not wait until clients come to him to try finding out as much as he can about Berwick. If he resides or works in Berwick, the agent has no option other than to obtain all the details about real estate and the local culture that he can so that no client ever takes advantage of him. This way, the agent would not struggle in identifying a client who seeks to take advantage of him. An ignorant or unknowledgeable agent is good news to the dishonest clients or real estate investors.
An agent working or living in Frankston must know everything about property management in Frankston. Some of the clients he gets might be interested in renting properties located in Frankston. The agent’s job is to guide the clients, even if their desire is to use and misuse the agent. If he believes that the clients interested in renting properties around Frankston are too dishonest and have no desire of doing what they claim, the agent is free to walk away or ask them to go to a different realtor. The agent should strive to get leads concerning rental properties and real estate in general from reputable sources.
Finally, doing a background check on the clients he receives is perhaps the most important measure that the agent can take to protect his services and business. Background check might reveal aspects of the client’s character that he was unwilling to share with the agent. An agent who desires to protect his personal and professional space should strive to take proactive rather than reactive steps. A background check falls under the proactive steps that the agent can take. After all, most clients have no problem performing a background check on the realtor they desire to hire.